Practical questions

Yes. At DUNNA, we use SSL encryption to protect your data and process your payments securely. You can pay by card and with the methods available at checkout, such as PayPal, Shop Pay, Apple Pay, or Google Pay.
Once your order has shipped, you will receive an email with a tracking link. Just click on “Track My Order” to check its location and delivery updates.
The email may take a few days to arrive while we prepare your order. You can also track your order from our Track My Order page using the same email address you used to make the purchase.
If you need to modify or cancel your order, please contact us within the first 6 hours after purchase. After this period, the order may already be in preparation or have been shipped.
Please provide your order number and all the changes you need, such as product, color, address, or additional items.
If you made a mistake entering the address, contact us as soon as possible with your order number and the correct address.
Once the order has been shipped, we will no longer be able to modify it. DUNNA is not responsible for failed deliveries caused by incorrect information provided during the purchase.
You can add your discount code during checkout, in the "Discount code" field.
On mobile devices, tap "Show order summary" to find the field. On a computer, it will appear next to your purchase summary.
Please check that you have entered the code exactly as you received it, respecting capitalization, numbers, and special characters.
If you received the code by email, make sure to use the same email address for your purchase as the one to which it was sent. Some codes have an expiration date, purchase conditions, or cannot be combined with other promotions.
DUNNA ships to all of Europe, the United States, Canada, Australia, Chile, Colombia, and Mexico.
Estimated shipping costs and delivery times will be calculated based on your location and displayed before checkout.
If you have any questions or need help, contact us through our contact page. Our customer service team will respond within a maximum of 24 business hours.
To help you faster, send us a single message and include your order number where applicable.
We want you to fully enjoy your DUNNA purchase. If the product arrives damaged, you receive an incorrect item, or your package has any issues, please contact us and send your order number along with photographs of the product and packaging.
Our team will review the case and help you find the best solution.
If you wish to request a return, please contact us through our contact page and include your order number and the reason for the return.
We will review your request and send you the corresponding instructions in accordance with our Return Policy.

Shipping & delivery

At this time, DUNNA does not offer deliveries to pickup points. When making your purchase, please provide a complete residential address and ensure that the name matches the one indicated at the address.
DUNNA is not responsible for failed deliveries caused by incorrect or incomplete addresses. Please carefully check your information before finalizing your order.
Our team prepares and ships orders within approximately 24 to 48 business hours.
Delivery usually takes between 5 and 12 business days, depending on the destination. Once the order has been shipped, you will receive an email with your tracking number to check its status in the "Track My Order" section.
If you purchase multiple products, some items may be shipped separately. This is because they may be located in different warehouses, and we aim to ship them from the location that allows for faster delivery.
Don't worry: you will receive tracking information for each package.
To provide efficient availability and delivery, DUNNA orders may ship from our international warehouses in the United States, France, Germany, or Asia, depending on product availability and delivery destination.

Frequently asked questions

Vegan leather is a material made without animal skin. It can be composed of textile fibers and synthetic materials, such as polyurethane (PU), chosen for their appearance, flexibility, resistance, and ease of care.
The composition may vary depending on the model, so we recommend checking the description of each product.
Yes. While much of our collection is made with vegan leather and other alternative materials, some models may be crafted from genuine leather.
The material will always be specified in the product description so you can choose with complete transparency.
We want to offer different styles, finishes, and materials so that everyone can choose according to their preferences.
All our pieces are selected balancing design, functionality, durability, and quality.
Gently wipe them with a clean, slightly damp cloth. Avoid using harsh chemicals, alcohol, chlorine, or abrasive cleaners.
Do not immerse them in water and avoid prolonged exposure to sun, humidity, or direct heat sources. When not in use, store them in a cool, dry place.
Products identified as vegan are not made with animal leather. The specific composition of each item is indicated in its description.
If you need additional information about any material, you can contact our team before making your purchase.
Some materials can withstand light splashes, but our products are not considered fully waterproof.
If they get wet, remove excess moisture with a soft cloth and allow them to air dry naturally. Avoid prolonged exposure to water.
Material sensitivities can vary from person to person, so we cannot guarantee that all of our products are hypoallergenic.
If you have a specific allergy, please contact us before purchasing to inquire about the composition of the product you are interested in.
Yes. We are constantly looking for new designs, colors, and accessories to expand our collections.
Subscribe to our newsletter and follow us on social media to discover our upcoming releases.

Our products are primarily available on our official website, dunna.shop. Buying directly from our store guarantees you access to our collections, promotions, and customer service.

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